Returns & Exchanges
At Ethereal, we pride ourselves on the freshness and quality of our gourmet offerings; if your order does not meet our standards, we are committed to making it right. Due to the perishable nature of our products, please contact us within 48 hours of delivery for any return or exchange requests.
Contact Support
Email our concierge team with your order number and photographs of the product issues to initiate your request.
Verification
Our quality assurance team will review your claim within 24 hours to ensure it meets our freshness guarantee criteria.
Disposal or Return
Depending on the item, we will either provide a prepaid return label or instruct you to safely dispose of the perishable goods.
Resolution
Once approved, a full refund will be issued to your original payment method or a fresh replacement will be expedited to your door.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing